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Bare Metal Server Terms

These terms govern the provision and use of HostupCloud Bare Metal (dedicated physical server) services. A bare metal server gives you exclusive access to a single physical machine — no hypervisor, no neighbour workloads, no shared resources. These terms supplement the general System Policies and Acceptable Use Policy.

Last updated: 22 February 2026 · Effective: 22 February 2026

What is a Bare Metal Server?

A bare metal server (also called a dedicated server) is a physical machine allocated exclusively to a single customer. Unlike a cloud VPS, there is no hypervisor layer — your workloads run directly on the hardware. This means:

Full CPU Access

All physical cores and threads are yours — no vCPU sharing or CPU steal.

Dedicated Storage

Physical NVMe / SSD / HDD disks are assigned solely to your server.

Dedicated Port

A dedicated 1 Gbps network port with no bandwidth contention.

Single Tenancy

No other customers run workloads on your machine at any time.

Provisioning & Setup

24–72 hrs

Provisioning time

Physical hardware must be racked, cabled, and OS installed. Unlike VMs, bare metal is not instant.

Free

OS installation

We install your choice of OS at no charge from our standard image library.

IPMI / iDRAC

Remote console

Out-of-band remote management access included on all bare metal servers.

2.1Standard OS images: Ubuntu 20.04 / 22.04 / 24.04, Debian 11/12, CentOS Stream, AlmaLinux, Rocky Linux, Windows Server (licensed separately)

2.2Custom OS or ISO installation available on request — additional lead time may apply

2.3RAID configuration (RAID 0, 1, 5, 10) set during provisioning; reconfiguration requires data wipe

2.4Full root / administrator access is provided immediately after provisioning

2.5Provisioning time does not count toward your billing period — billing starts when the server is handed over to you

Hardware & Infrastructure

Processors

Intel Xeon or AMD EPYC enterprise-grade CPUs; exact generation depends on plan ordered

Memory

ECC RAM on all plans. Minimum 16 GB; configurations up to 512 GB available

Storage

NVMe SSD, SATA SSD, or HDD depending on plan; RAID controller included

Network

Dedicated 1 Gbps port; 10 Gbps available on select plans. Tier-1 uplinks from Bangalore data centre

Power

Redundant PSU per server; UPS + diesel generator backup in the data centre

Data Centre

Bangalore, India (primary). Tier III equivalent facility with 24/7 physical security and CCTV

Exact hardware specifications for your server are confirmed in your order confirmation email. Hardware upgrades (additional RAM, drives) are available on request and may require a brief maintenance window.

Remote Management & Access

IPMI / iDRAC Console

Out-of-band management access for power cycling, KVM-over-IP console, and hardware monitoring. Included at no extra charge.

SSH / RDP

Standard in-band access over SSH (Linux) or RDP (Windows). Public key authentication strongly recommended.

OS Reinstall

Self-service OS reinstall available from the control panel. Wipes all data — ensure backups before proceeding.

Remote Hands

Physical datacenter hands-on assistance (cabling, drive swap, hardware inspection) available on request. Charges may apply.

Acceptable Use — Bare Metal Specific

The general AUP applies to bare metal servers. The following additional rules apply specifically to physical servers given their exclusive-resource nature.

Permitted

5.1High-traffic web applications, APIs, and microservices

5.2Database servers (MySQL, PostgreSQL, MongoDB, Redis)

5.3Game servers and real-time streaming applications

5.4CI/CD build servers and development infrastructure

5.5Storage servers and private cloud infrastructure

5.6VPN endpoints for your own organisation (not public VPN resale)

5.7Virtualisation using your own hypervisor (VMware, Proxmox, KVM) — subject to licence compliance

Prohibited

5.8Spam or bulk email originating from the server IP

5.9Port scanning, DDoS launching, or network attacks against any third party

5.10Cryptocurrency mining without prior written approval from HostupCloud

5.11Hosting malware, phishing sites, botnets, or C2 infrastructure

5.12Public VPN or proxy resale services that anonymise third-party traffic for profit

5.13Any activity that saturates the uplink and impacts other customers in the same data centre

Service Level Agreement (SLA)

99.9%

Network uptime SLA

Power & network availability

≤ 4 hrs

Hardware replacement

For failed components during business hours

Pro-rata

SLA credit

Account credit issued on verified breach

99.0% – 99.9%10% monthly credit

95.0% – 99.0%25% monthly credit

Below 95.0%50% monthly credit

Hardware failure (verified)Pro-rata daily credit during downtime

6.1SLA does not cover downtime caused by customer-initiated reboots, OS crashes, or misconfiguration

6.2Scheduled maintenance windows (48 h advance notice) are excluded from SLA calculations

6.3Servers suspended for AUP or non-payment violations are excluded from SLA credits

6.4SLA credits are applied as account credit — not cash refunds

Backups & Data Responsibility

No automatic backups on bare metal. Unlike shared hosting, bare metal servers do not include automated backup snapshots. You are solely responsible for implementing and maintaining your own backup strategy.

7.1Optional managed backup service available — contact sales for pricing

7.2We recommend daily off-site backups to HostupCloud Object Storage or another provider

7.3In the event of hardware failure, HostupCloud will replace the hardware but cannot guarantee data recovery

7.4HostupCloud is not liable for data loss resulting from hardware failure, accidental deletion, or OS corruption

7.5On server termination, all data on the physical disks is securely wiped (DoD 5220.22-M standard)

Hardware Failure & Incident Response

Critical Failure

Complete server down — no OS response, no IPMI

1 hr response · 4 hr replacement

Partial Failure

Degraded performance — disk error, memory fault, NIC issue

2 hr response · 8 hr fix

Network Issue

Connectivity degraded or lost — routed to NOC immediately

15 min response · 1 hr resolution

8.1Hardware replacement times are best-effort during business hours (IST); extended during nights and public holidays

8.2If identical hardware is not available, we will provision equivalent or better hardware

8.3Customers are notified via email and the status page at every incident milestone

8.4Post-incident report provided within 72 hours for Critical incidents

Billing & Cancellation

Billing cycle

Monthly in advance. Invoiced on the server start date each month.

Minimum term

1 month. Longer-term contracts (3, 6, 12 months) available with discounted rates.

Setup fee

One-time setup fee may apply for custom configurations. Standard builds are free to set up.

Overages

Additional IP addresses, bandwidth upgrades, or remote hands billed at published rates.

Cancellation notice

30 days written notice required. Notice must be submitted via support ticket or email.

Early termination

Servers cancelled before the end of a committed term are charged the remaining months in full.

9.1Bare metal servers are not eligible for the 45-day money-back guarantee (applies to shared hosting only)

9.2No refund is issued for partial months or early cancellation mid-billing-cycle

9.3Non-payment results in suspension after 3 days; server and data are permanently deleted after 7 days of suspension

Bare Metal Support & Sales

For bare metal quotes, custom configurations, or urgent hardware issues, contact our team directly.

sales@hostupcloud.com +91 87625 28280 Open a Ticket