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Abuse Policy

HostupCloud is committed to maintaining a safe, abuse-free network. This Abuse Policy describes the types of abuse we investigate, our response procedures, and how to report abuse. It supplements the System Policies & AUP and the General Terms.

Last updated: 22 February 2026 · Effective: 22 February 2026 · Abuse contact: abuse@hostupcloud.com

Abuse Types How to Report Investigation Response Times Law Enforcement Customer Defence

1. Abuse Categories & Responses

Spam & Unsolicited Email

High

Bulk unsolicited email (spam)Email harvesting scriptsSpoofed sender domainsOpen mail relay abuse

Response: Warning → 24-hr suspension → Termination

Malware & Phishing

Critical

Hosting phishing pagesDistributing malware/ransomwareCommand-and-control (C2) serversDrive-by download scripts

Response: Immediate suspension

DDoS & Network Attacks

Critical

Launching DDoS/DoS attacksParticipating in botnetsPort scanning third-party systemsIP spoofing / amplification attacks

Response: Immediate null-route + suspension

Illegal Content (CSAM)

Critical

Child sexual abuse material (CSAM)Content exploiting minors in any form

Response: Immediate termination + law enforcement referral

Medium

Piracy / warez sitesIllegal file-sharing portalsHosting copyrighted content without licence

Response: Notice to customer → 72-hr takedown → Suspension

Hacking & Intrusion

High

Brute-force attacks on third partiesCredential stuffing toolsExploit kitsSQL injection / XSS attack tools targeting external systems

Response: Immediate suspension

2. How to Report Abuse

Primary abuse channel

abuse@hostupcloud.com

Monitored 24/7. Critical abuse reports receive priority response within 2 hours.

To help us investigate quickly, please include:

2.1Your name and contact email address

2.2The offending IP address(es) or URL(s)

2.3Type of abuse (spam, phishing, DDoS, CSAM, etc.)

2.4Date, time (with timezone), and log excerpts showing the abuse

2.5For spam: full email headers (not just the body)

2.6For DMCA/copyright: your full DMCA takedown notice including copyright registration details

2.7Incomplete reports without evidence may be closed. We cannot act on reports without verifiable technical evidence.

For CSAM reports, HostupCloud is registered with the Internet Watch Foundation (IWF) and reports to the National Center for Missing & Exploited Children (NCMEC) CyberTipline as required by law. CSAM reports are treated as Priority 0 and acted upon within 1 hour.

3. Investigation Process

1. Receipt

Report received and auto-acknowledged. Ticket number assigned. Triage begins.

2. Verification

Our abuse team verifies the technical evidence and identifies the responsible customer.

3. Action

Appropriate action taken per severity (see Section 1). Customer notified unless doing so would compromise the investigation.

4. Resolution

Reporter notified of outcome (where legally permissible). Case closed and recorded.

4. Response Time SLA

Category	Initial Response	Action Target
CSAM	1 hour	1 hour
Active DDoS / C2 server	2 hours	2 hours
Phishing / Malware hosting	2 hours	4 hours
Hacking / Intrusion	4 hours	8 hours
Spam / Email abuse	8 hours	24 hours
Copyright / DMCA	24 hours	72 hours
General AUP violations	24 hours	5 business days

5. Law Enforcement Requests

5.1HostupCloud cooperates with law enforcement agencies in India, UK, and USA as required by applicable law

5.2Law enforcement requests must be submitted in writing to legal@hostupcloud.com with official letterhead and the requesting officer's badge/ID number

5.3Emergency disclosure requests (imminent threat to life) are processed immediately upon verification

5.4We will notify the affected customer of a law enforcement request unless prohibited by law or a court order

5.5We do not comply with requests that lack proper legal authority, are overly broad, or violate fundamental rights

5.6Voluntary disclosure of customer data beyond what is required by law is not our practice

All law enforcement requests are logged and included in HostupCloud's annual transparency report published on our website.

6. Customer Right of Response

If your account or service is suspended due to an abuse report:

6.1You will receive a suspension notice to your account email explaining the reason

6.2For non-critical categories, you have 48 hours to provide a written rebuttal via a support ticket

6.3Provide evidence that you have remediated the abuse (e.g. malware removed, spam stopped, account secured)

6.4Our abuse team will review the rebuttal and reinstate services if the abuse has been resolved

6.5Services suspended for CSAM, active DDoS attacks, or active phishing are not eligible for reinstatement under any circumstances

6.6Repeat abuse violations result in permanent account termination without right of appeal

Report Abuse

Spotted abuse originating from HostupCloud infrastructure? Send us the details and we'll act fast.

abuse@hostupcloud.com +91 87625 28280